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Intellihost · Network Status
We keep this page updated with any planned maintenance and service-affecting events. Most customers won't need to do anything — if you do, we'll say so plainly.
Live · monitored around the clockWe will be restarting the above 2 servers which requires software updates. We dont anticipate any technical difficulties and services will be back up within minutes but you may experience some degraded performances for about a hour whilst services start up.
No updates yet. We'll post here as things progress.
Please note that the below maintenance only affects accounts setup on rcp1.intelli.host
As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (rcp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.
Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.
No updates yet. We'll post here as things progress.
We have completed the neccesary upgrades to the host that will house our cp2.intelli.host server and are ready to move cp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp2.intelli.host on the current hardware and reschedule maintenance.
No updates yet. We'll post here as things progress.
As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.
Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.
No updates yet. We'll post here as things progress.
Please note that the below maintenance only affects accounts setup on cp1.intelli.host
Following our maintenance with Citrix yesterday which was successful, we have completed the neccesary upgrades to the host that will house our cp1.intelli.host server and are ready to move cp1.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp1.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp1.intelli.host on the current hardware and reschedule maintenance.
Providing no issues occur, this will be the last scheduled maintenance for cp1.intelli.host and thank all clients for their patience with us during our hardware upgrades and migration process of the last couple of weeks. SpamExperts clients are reminded that all mails sent to your accounts will be captured by SpamExperts and released to your mailbox once the server is back online.
No updates yet. We'll post here as things progress.
This only affects accounts hosted on cp1.intelli.host
Following our recent copy of cp1.intelli.host to our failover network, Citrix has advised us to perform additional maintenance on the server to fix an issue with duplicate snapshot sizes created. Since a failed snapshot taking place sometime last year, the snapshot size exported is about double the size of the actual server. This leads to the snapshots taking twice the timeframe it should take which leads to unneccesary disk overhead and extended performance issues. During this maintenance window we need to shutdown the server again and make another copy of the VM to the same failover network. Citrix believes this will resolve the incorrectly linked broken snapshot. We expect a much shorter window period than last Friday and will again start the server once the full copy has taken place.
We sincerely apologise for the inconvinience, we have taken each possible step to avoid further downtime but unfortunately Citrix listed this as the only option. We will be working with the Citrix team during this window period.
No updates yet. We'll post here as things progress.
Please note that the below maintenance only affects accounts setup on rcp2.intelli.host
We have completed the neccesary upgrades to the host that will house our rcp2.intelli.host server and are ready to move rcp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (rcp2.intelli.host) is estimated to take around 5 hours. Once the copy is done, rcp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start rcp2.intelli.host on the current hardware and reschedule maintenance.
No updates yet. We'll post here as things progress.
Please note that the below maintenance only affects accounts setup on cp1.intelli.host
As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.
Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.
No updates yet. We'll post here as things progress.
We're migrating all clients on rsss01.intelli.host Redstor Backups to new servers which will mean some downtime on the account services. We will be working with the Redstor team and although we do not foresee extended downtimes clients may during the course of the day not be able to complete their backups. This will however be resolved during the course of the day so backups should function without an issue by the end of this notice period.
No updates yet. We'll post here as things progress.
Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.
We will be performing upgrades to our Samrand datacentre:
During this move, our team will physically move our infrastructure to it’s new rack, which means that all servers will have some downtime during this move which will result in inaccessibility of services hosted with us. Although we’ve scheduled maintenance for the entire day on Saturday, downtime will be far less per server as we’ll keep all servers running in the old rack and only move 1 physical host server at a time.
Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.