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Intellihost · Network Status

Planned maintenance & service notices

We keep this page updated with any planned maintenance and service-affecting events. Most customers won't need to do anything — if you do, we'll say so plainly.

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Firewall Upgrades and Maintenance

Resellers VPN may be inactive during this period
Resolved
Created
8 Nov 2018 07:53
Starts
10 Nov 2018 15:00
Ends
10 Nov 2018 16:00
Affected services
Resellers VPN

What's happening

We will be performing updates and general maintenance to our firewalls at the Samrand datacentre. Resellers may experience intermitted connectivity issues to our VPN.

Updates & notes

No updates yet. We'll post here as things progress.

ZACR System Down - Incorrect Domain Notifications

Incorrect Emails and Statuses applied to domains
Resolved
Created
29 Oct 2018 09:29
Starts
28 Oct 2018 20:00
Ends
29 Oct 2018 10:00
Affected services
Intellihost Domains Manager

What's happening

The ZACR domains system went down at 20:00 last night which led to a large number of false positives during our domain sync status checks. This led to emails being sent that domains were terminated which was not the case. We have switched off the domain sync process whilst we investigate the issue and impliment a fix to ensure that even if the ZACR system is down, that our system will not attempt to further check for updates or terminations during this period.

Updates & notes

The ZACR system appears to be operational again and we have also implimented a fix to ensure that domain sync will rather skip and processing when it detects that the ZACR or EPP system is down. We are currently doing some last testing before we disable maintenance mode at 10:00.

We have also set back all domains that was affected to their original statuses.