Details:

During this follow-up maintenance window, our team will be working on the core networking equipment. While no services will be shutdown, clients may experience intermittent connection issues to our hosting services. Although we are scheduling maintenance from Saturday 06:00 through to 18:00, clients will only experience short network connection issues while we perform the upkeep. Our team will work to ensure downtime / loss of connection is at a minimum.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We will be performing network upgrades at our data centre starting on Friday at 16:00, with work potentially extending through the weekend. During this maintenance window, we will upgrade our core fibre network to a redundant configuration and install additional hardware to enhance our current redundancy plan. Our Level 2 and Network teams will be on-site to minimize any potential downtime.

During the maintenance, clients may experience degraded performance and some connectivity issues, but our upgrade plan aims to keep this to a minimum.

Although the maintenance is scheduled from Friday to Saturday, this timeframe ensures we can address any unexpected issues. We anticipate completing the upgrades on Friday, allowing us to resolve any potential configuration issues on Saturday.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

While preparing for our network maintenance this weekend, we have received a notification from our hypervisor platform, XCP, indicating a potential need to reboot one of our core hypervisors to upgrade its 10GB network platform. Unfortunately, confirmation of this requirement will only be possible during the actual execution of the upgrades. If necessary, we will need to shut down virtual machines utilizing internal SSDs for storage, reboot the host, and subsequently restart the virtual machines.

Typically, a reboot cycle takes approximately 1 hour, during which both websites and emails will be temporarily non-operational. Clients using SpamExperts will have their emails captured and delivered to our mailbox once the server is back online. Clients utilizing third-party mail services, such as Microsoft 365, will be unaffected in terms of emails; however, websites may experience downtime or sluggishness during the reboot process.

If you have any questions, please feel free to contact us, and we will gladly assist where possible.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

During this follow-up maintenance window, our team will be upgrading additional core networking equipment. Although no services will be shutdown, clients may experience intermittent connection issues to our hosting services. Although we are scheduling maintenance for the entire day, clients will only experience short network connection issues whilst services are moved to the new hardware. Our team will work to ensure downtime / loss of connection is at a minimum.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

During this maintenance window, our team will be upgrading some core networking equipment. Although no services will be shutdown, clients may experience intermittent connection issues to our hosting services. Although we are scheduling maintenance for the entire day, clients will only experience short network connection issues whilst services are moved to the new hardware. Our team will work to ensure downtime / loss of connection is at a minimum

Updates and Notes:

No Updates or Notes added for this notice.

Details:

During the maintenance window, we will be upgrading the CPU cores and RAM of our server. It is important to note that during this maintenance period, there will be downtime and potential service degradation. You may experience intermittent disruptions to our services, including slower response times and temporary unavailability.

As always, our team will work at the best of our abilities to ensure minimal service impact to all clients.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We wanted to inform you that we have received a notification from our upstream provider at our datacenter in Samrand regarding some network connectivity issues they are currently facing. Rest assured, their dedicated team is actively investigating the matter to resolve it as quickly as possible.

We understand that a handful of clients, including yourself, have experienced connectivity disruptions this morning, and we sincerely apologize for any inconvenience caused. We assure you that we are closely monitoring the situation to minimize the impact and ensure a smooth experience for everyone involved.

Please be assured that once our upstream provider has successfully isolated and rectified the issue, all network connectivity will be restored to normal. We greatly appreciate your patience and understanding during this time.

Should you have any questions or require further assistance, please do not hesitate to reach out to our support team. We are here to assist you and will provide prompt updates as soon as we have more information.

Thank you for your continued support and cooperation. We truly value your business and apologize for any inconvenience you may have experienced.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform a server restart following the packages we installed this weekend. This is to allow the newer versions of PHP in easyapche to work correctly. Some clients have experienced problems since our updates this weekend and this restart will resolve that. Clients will experience some downtime during the reboot process.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform some important updates on rcp2.intelli.host which will require a reboot. Clients may experience degraded performance during the reboot process. We don't foresee any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We will be performing operating system upgrades and rebooting the servers. During the reboot, servers will be inaccessible, and you may experience some degraded performance whilst the operating system boots up. We do not envision any extended downtime and will work toward ensuring we minimize any additional downtime where possible.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We are aware of a network issue on some of our VM's at our Samrand Datacentre. Our team is currently attending and will resolve as soon as possible.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Our team will be performing upgrades at our Samrand datacentre. During our maintenance window, some of our core network equipment will be upgraded which may result and short connectivity losses whilst maintenance is performed. Maintenance is only performed on networking equipment and no servers and it's services will be affected. As always, our team will work towards limiting any service impact to the best of our ability.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Following some intermitted connectivity issues for the entire Samrand datacentre, the datacentre team has advised of the following urgent maintenance taking place this evening:

To resolve an intermittent network connectivity issue, the Core virtual chassis firmware will be upgraded to the latest stable version at our Samrand Data Centre tonight. The upgrade will ensure the continued stability of your service.

When:
Monday, 24 October 2022 from 23:59 - 00:59 SAST

Impact:
The total expected downtime will be no more than 10 minutes.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We're aware that users on rcp2.intelli.host is currently getting an invalid SSL certificate when accessing their websites, followed by a default cPanel error page. We have requested assistance from cPanel with this regard as it appears to be related to an overnight update. Once cPanel has responded, the issue should be resolved. 

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Our team will be installing new networking equipment and upgrading hypervisors during this maintenance period. During this, clients may experience some network disruptions during the day but we don't foresee any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We are aware of websites hosted on cp1.intelli.host currently showing an invalid SSL certificate warning. We have opened a support request with cPanel for further assistance. Once resolved, the sites will load as expected.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

cPanel has notified that there is an ongoing issue with Let's Encrypt, the free SSL provider whilst issuing new certificates. This is a global problem affecting all cPanel / Plesk servers along with any provider that uses Let's Encrypt around the world. cPanel is currently attending to this issue.

Please note that all services hosted with us remains active, you may however get a SSL warning when trying to connect to your mailbox or website. Where possible, click on "more details" and "Accept the Risk" or "Proceed Anyways" which will allow you to continue using your services.

For more information about the actual outage visit https://go.cpanel.net/UPS403

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Services to cp1.intelli.host has been restored.

Updates and Notes:

Update: although server is back operational, the incoming mail server is not excepting logins. We have opened a ticket with cPanel to assist.

Details:

Following our maintenance this weekend (14 August 2021), we will be migrating cp2.intelli.host to new SSD storage this coming Saturday (21 August 2021). The migration will require a small window period in which the server will be shutdown to allow for the server snapshot to be merged with the new storage after which we'll boot up the server. We do not envision extended downtime for this maintenance window but clients will experience some downtime during the day with possible degraded service whilst the server is booted and operational.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We will be performing maintenance and hardware upgrades to various servers at our Samrand Datacentre. During this maintenance window we will be performing the following upgrades:

• Installation of new network adapters in our hypervisor that runs the rcp2.intelli.host server - This will unfortunately mean that there will be a minimum of 1 hour downtime during this process.
• Upgrades to some hypervisors for additional SSD storage.
• Updates and restarts of all cPanel servers. This will result in downtime and service degradation during reboots of these servers.

As always, our team will work at the best of our abilities to ensure minimal service impact to all clients

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform software upgrades to our Redstor backup servers which will result in some downtime of the Redstor backup services during upgrades and server restarts. Should your backup client attempt to backup during this period, it may timeout and result in a backup failure, which should automatically start again on the next schedule. We do not foresee any extended downtime windows.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform software updates on all of our cPanel server which will result in a restart of each server. During the restart clients will be unable to access the servers and your websites and performance should return back to normal within a hour after restart. Clients making use of SpamExperts will have their mails captured by SpamExperts during the downtime and released once the your server is back online. No extended downtime is expected during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We have identified a bug in which our incoming mailserver security system has incorrectly flagged incoming mails to mailboxes as junkmail, leading to most emails sent to customer mailboxes on Sunday, 31 January 2021 between 12:00PM to 17:35PM to be rejected as spam. We have worked with the cPanel team who informed us of a global outage of one of the primary RBL security systems, SpamCops, which was migrating their services to a new servers today and this led to all mails being sent to our servers (and all servers globally) to be flagged as spam. Our team has disabled the SpamCops RBL system from our exim mailservers and this has resolved this issue and mails from external providers will now relay again.

Unfortunately, any mails sent to your mailboxes during this window period would likely have been rejected with a 550 Junkmail detected and you are advised that if you were waiting for any emails during this period to request from the sender to resend the mails to your mailbox. Senders would have also received a bounceback, indicating that their mails to you was not delivered.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Due to our recent unforeseen outage at our Samrand datacentre in November, we migrating our networking equipment that will better assist with future performance growth and provide some added features. Our team will install the new switches this coming Saturday at our Samrand datacentre along with final maintenance for 2020.

As we will be replacing core networking equipment, there will be some downtime while the devices are migrated to the new networking equipment, however, no servers will require a reboot thus we don't envision extended downtime. Our team will however work towards ensuring the least amount of downtime to ensure service is restored as fast as possible.

We thank our datacentre technical team from Summit Networks who looked after our network at the datacentre and keeping us connected through this troublesome year.

Updates and Notes:

N/A

Details:

Updates and Notes:

Details:

Due to unforeseen circumstances, we have rescheduled the below maintenance for this coming Saturday, 24 October 2020.

We will be upgrading all our cPanel based servers during this window period:

MariaDB Upgrade to 10.3

As MariaDB 10.1 has now reached end of life, we will be upgrading all of our WHM servers to use MariaDB 10.3 - Unfortunately, as with any upgrade affecting all clients, there is a risk of potential issues for websites making use of newer database server, especially websites making use of outdated CMS's. As this is not an optional upgrade and affects all clients with websites, we encourage you to reach out to your website developer to ensure there are no potential for database issues following the upgrade. There are no expected concerns, however, those running old versions of CMS's may run into potential SQL issues. Please let your developers assess if your website is compatible with MariaDB 10.3, and if not, please let them attend to any changes required so that you do not have any issues following the upgrade.

Removal of all PHP 4 and 5 versions

As both PHP 4 and 5 have reached end of life about 2 years ago, we will be removing these packages from our WHM servers. Any websites still running PHP 4 or 5 should be upgraded to use PHP 7 (we will continue to support all PHP 7 packages). Please reach out to your website developer to ensure that if your website makes use of PHP, that it is compatible with PHP 7. Our team will reach out to all clients making use of these earlier versions to ensure they upgrade to PHP 7.2 or 7.3 (we recommend PHP 7.3) before the removal of these versions

PHP 7.4 compatibility

During the rebuilding of our Apache configuration, we will be adding PHP 7.4. We have already begun doing this and have found some issues with modules not available as expected, so encourage clients to use 7.3 for now unless your software requires you to explicitly make use of PHP 7.4

---

Once the above is completed, each WHM server will be rebooted which will lead to some downtime and potential degraded performance for about an hour after the reboot. Although we schedule maintenance for the entire day, each server will be attended to individually and will not be “off” for the entire maintenance window. We do however suggest that you notify your web developer of the above notification so that they can be on standby to test your website and individual functionality. Should you have any questions, please reach out to our team and we will gladly assist where we can.

Updates and Notes:

We have had a couple of clients requesting more time to prepare for the above changes, we have thus moved our maintenance scheduled for the 26th of September to 24 October 2020.

Details:

We will be installing an Automatic Transfer Switch at our Johannesburg datacentre to ensure that our networking equipment remains powered on in the event of power feed interruptions, tests and failures that may occur within the datacentre as a whole. During this installation, all networking equipment will be switched off momentarily and moved to be powered by our ATS which may lead to connectivity issues. We do not foresee any extended downtime during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform software updates on all of our cPanel server which will result in a restart of each server. During the restart clients will be unable to access the servers and your websites and performance should return back to normal within a hour after restart. Clients making use of SpamExperts will have their mails captured by SpamExperts during the downtime and released once the your server is back online. No extended downtime is expected during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to restart the rcp2.intelli.host server due to software update conflicts and a hung mariadb service. 

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We will be performing software updates on all of our cPanel based servers. Software updates will include PHP 7.3 support and also rebuilding Apache to allow for NodeJS hosting when using CloudLinux PHP Versions. We will reboot each cPanel server following the software updates which will result in some downtime during the reboot process. 

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We need to perform hardware maintenance on the cloud hypervisor that hosts our cp1.intelli.host server. The hypervisor will be shutdown which will result in some downtime during our hardware maintenance and subsequental updates. We do not anticipate any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Our team will be installing Imunify360 on all of our hosting servers this coming weekend. Imunify360 is an enterprise grade security suite offering a vast amount of proactive security tools including firewall, intrusion protection, malware scanning and more. Imunify360 will replace all other security software we currently have installed on our hosting servers.

The installation and configuration will require a restart of all of our cPanel servers. During the restart, all services will be down briefly and should be up and running again within a hour after the restart. We dont' anticipate any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Our Johannesburg Datacentre will be performing Power and UPS testing this coming Saturday evening between 12:00 - 06:00 - During testing, they will disable power breakers at the datacentre to simulate a power failure. 

We will be moving our networking switches power input to the secondary breakers to ensure no downtime during the Datacentre testing which will result in a couple of minutes downtime while the networking equipment restarts.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on rcp1.intelli.host

We have completed the neccesary upgrades to the host that will house our rcp1.intelli.host server and are ready to move rcp1.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (rcp1.intelli.host) is estimated to take around 5 hours. Once the copy is done, rcp1.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start rcp1.intelli.host on the current hardware and reschedule maintenance.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We will be restarting the above 2 servers which requires software updates. We dont anticipate any technical difficulties and services will be back up within minutes but you may experience some degraded performances for about a hour whilst services start up.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on rcp1.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (rcp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We have completed the neccesary upgrades to the host that will house our cp2.intelli.host server and are ready to move cp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp2.intelli.host on the current hardware and reschedule maintenance.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on cp2.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on cp1.intelli.host

Following our maintenance with Citrix yesterday which was successful, we have completed the neccesary upgrades to the host that will house our cp1.intelli.host server and are ready to move cp1.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp1.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp1.intelli.host on the current hardware and reschedule maintenance.

Providing no issues occur, this will be the last scheduled maintenance for cp1.intelli.host and thank all clients for their patience with us during our hardware upgrades and migration process of the last couple of weeks. SpamExperts clients are reminded that all mails sent to your accounts will be captured by SpamExperts and released to your mailbox once the server is back online.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

This only affects accounts hosted on cp1.intelli.host

Following our recent copy of cp1.intelli.host to our failover network, Citrix has advised us to perform additional maintenance on the server to fix an issue with duplicate snapshot sizes created. Since a failed snapshot taking place sometime last year, the snapshot size exported is about double the size of the actual server. This leads to the snapshots taking twice the timeframe it should take which leads to unneccesary disk overhead and extended performance issues. During this maintenance window we need to shutdown the server again and make another copy of the VM to the same failover network. Citrix believes this will resolve the incorrectly linked broken snapshot. We expect a much shorter window period than last Friday and will again start the server once the full copy has taken place. 

We sincerely apologise for the inconvinience, we have taken each possible step to avoid further downtime but unfortunately Citrix listed this as the only option. We will be working with the Citrix team during this window period.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on rcp2.intelli.host

We have completed the neccesary upgrades to the host that will house our rcp2.intelli.host server and are ready to move rcp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (rcp2.intelli.host) is estimated to take around 5 hours. Once the copy is done, rcp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start rcp2.intelli.host on the current hardware and reschedule maintenance.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please note that the below maintenance only affects accounts setup on cp1.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

We're migrating all clients on rsss01.intelli.host Redstor Backups to new servers which will mean some downtime on the account services. We will be working with the Redstor team and although we do not foresee extended downtimes clients may during the course of the day not be able to complete their backups. This will however be resolved during the course of the day so backups should function without an issue by the end of this notice period.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.

We will be performing upgrades to our Samrand datacentre:

• We will be moving our servers to a new server rack
• We’re upgrading our network to a 10GB network which will greatly improve performance to all Intellihost services
• We’re upgrading our Redstor backup servers
• Installation of new hosts specifically for cPanel and VM based backups

During this move, our team will physically move our infrastructure to it’s new rack, which means that all servers will have some downtime during this move which will result in inaccessibility of services hosted with us. Although we’ve scheduled maintenance for the entire day on Saturday, downtime will be far less per server as we’ll keep all servers running in the old rack and only move 1 physical host server at a time.

Updates and Notes:

Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.

Details:

We will be performing updates and general maintenance to our firewalls at the Samrand datacentre. Resellers may experience intermitted connectivity issues to our VPN.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

The ZACR domains system went down at 20:00 last night which led to a large number of false positives during our domain sync status checks. This led to emails being sent that domains were terminated which was not the case. We have switched off the domain sync process whilst we investigate the issue and impliment a fix to ensure that even if the ZACR system is down, that our system will not attempt to further check for updates or terminations during this period.

Updates and Notes:

The ZACR system appears to be operational again and we have also implimented a fix to ensure that domain sync will rather skip and processing when it detects that the ZACR or EPP system is down. We are currently doing some last testing before we disable maintenance mode at 10:00.

We have also set back all domains that was affected to their original statuses.