Details:

As the final phase of our major infrastructure upgrade, we will be performing planned maintenance to our core network. This work will enhance the reliability and performance of the internet connectivity to your services.

This maintenance will take place on Saturday, 30 August 2025, within a six-hour window from 12:00 to 18:00 SAST.

What are we doing? Our engineers will be replacing the primary hardware that connects our datacentre to the internet. This involves installing a new, fully redundant network path and more advanced firewalls. The result will be a faster, more resilient, and more secure connection for all client services.

How will this affect you? To complete this hardware replacement, we must temporarily disconnect from the internet.

• There will be a period of total network outage for all services.

• We anticipate this complete loss of connectivity will last for approximately 1 hour.

Our team has pre-configured the new equipment to ensure this downtime is as short as humanly possible. While the maintenance window is six hours, this allows our engineers ample time to perform the work carefully and manage any unforeseen issues without extending the outage.

We thank you for your patience and understanding as we complete this final, crucial step in building a better and more robust platform for you.

Updates and Notes:

No Updates or Notes added for this notice.

Details:

To enhance the performance, reliability, and security of your services, we are conducting a significant upgrade to our core cloud infrastructure.

This planned maintenance will take place on Saturday, 23 August 2025, beginning at 08:00 and continue until all tasks are completed.

What are we doing? Our engineers will be adding new, more powerful hardware and applying the latest long-term support software release to the entire platform. This is a crucial step in ensuring the stability and security of your services for the future.

How will this affect you? To complete the upgrade, we will need to reboot all servers at least twice during the maintenance window. While your services are rebooting, they will be temporarily unavailable. You may also notice some degraded performance at times as we manage the migration process.

Our team's top priority is to complete these reboots efficiently and minimize the impact on your operations. We thank you for your understanding as we carry out this important work.

Updates and Notes:

No Updates or Notes added for this notice.