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Hardware & Network Upgrades

Created:
28 July 2021 11:17
Start:
14 August 2021 08:00
End:
14 August 2021 17:00
Affected Services:
All services hosted at our Johannesburg Datacentre
Severity:
Service disruption and downtime during maintenance on each hypervisor
Open

Details:

We will be performing maintenance and hardware upgrades to various servers at our Samrand Datacentre. During this maintenance window we will be performing the following upgrades:

  • Installation of new network adapters in our hypervisor that runs the rcp2.intelli.host server - This will unfortunately mean that there will be a minimum of 1 hour downtime during this process.
  • Upgrades to some hypervisors for additional SSD storage.
  • Updates and restarts of all cPanel servers. This will result in downtime and service degradation during reboots of these servers.

As always, our team will work at the best of our abilities to ensure minimal service impact to all clients

Updates and Notes:

No Updates or Notes added for this notice.

Redstor Backups Upgrade

Created:
19 May 2021 10:56
Start:
22 May 2021 08:00
End:
22 May 2021 18:00
Affected Services:
Redstor Backups
Severity:
Downtime during server upgrades
Closed

Details:

We need to perform software upgrades to our Redstor backup servers which will result in some downtime of the Redstor backup services during upgrades and server restarts. Should your backup client attempt to backup during this period, it may timeout and result in a backup failure, which should automatically start again on the next schedule. We do not foresee any extended downtime windows.

Updates and Notes:

No Updates or Notes added for this notice.

cPanel Maintenance March 2021

Created:
3 February 2021 11:43
Start:
21 March 2021 08:00
End:
21 March 2021 17:00
Affected Services:
All cPanel Servers
Severity:
Some downtime during server reboot
Closed

Details:

We need to perform software updates on all of our cPanel server which will result in a restart of each server. During the restart clients will be unable to access the servers and your websites and performance should return back to normal within a hour after restart. Clients making use of SpamExperts will have their mails captured by SpamExperts during the downtime and released once the your server is back online. No extended downtime is expected during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

SpamCops RBL flagging incoming mails as junkmail

Created:
31 January 2021 17:52
Start:
31 January 2021 11:00
End:
31 January 2021 18:00
Affected Services:
All cPanel Servers
Severity:
Incoming emails flagged as spam
Closed

Details:

We have identified a bug in which our incoming mailserver security system has incorrectly flagged incoming mails to mailboxes as junkmail, leading to most emails sent to customer mailboxes on Sunday, 31 January 2021 between 12:00PM to 17:35PM to be rejected as spam. We have worked with the cPanel team who informed us of a global outage of one of the primary RBL security systems, SpamCops, which was migrating their services to a new servers today and this led to all mails being sent to our servers (and all servers globally) to be flagged as spam. Our team has disabled the SpamCops RBL system from our exim mailservers and this has resolved this issue and mails from external providers will now relay again.

Unfortunately, any mails sent to your mailboxes during this window period would likely have been rejected with a 550 Junkmail detected and you are advised that if you were waiting for any emails during this period to request from the sender to resend the mails to your mailbox. Senders would have also received a bounceback, indicating that their mails to you was not delivered.

Updates and Notes:

No Updates or Notes added for this notice.

Networking equipment upgrades

Created:
7 December 2020 17:03
Start:
12 December 2020 08:00
End:
12 December 2020 18:00
Affected Services:
Samrand Datacentre
Severity:
Some downtime during network equipment crossover
Closed

Details:

Due to our recent unforeseen outage at our Samrand datacentre in November, we migrating our networking equipment that will better assist with future performance growth and provide some added features. Our team will install the new switches this coming Saturday at our Samrand datacentre along with final maintenance for 2020.

As we will be replacing core networking equipment, there will be some downtime while the devices are migrated to the new networking equipment, however, no servers will require a reboot thus we don't envision extended downtime. Our team will however work towards ensuring the least amount of downtime to ensure service is restored as fast as possible.

We thank our datacentre technical team from Summit Networks who looked after our network at the datacentre and keeping us connected through this troublesome year.

Updates and Notes:

N/A

Periodical Network Connectivity Timeouts

Created:
24 November 2020 12:31
Start:
24 November 2020 11:00
End:
24 November 2020 19:00
Affected Services:
Samrand Datacentre
Severity:
Random connectivity issues
Closed

Details:

Our team has been advised on random connection timeouts occurring at our Samrand datacentre. Our network team is currently working with the datacentre in identifying the underlying issues and will keep customers posted once resolved.

Updates and Notes:

No notes available as yet

Database server upgrade, important for notification for developers

Created:
7 September 2020 09:05
Start:
24 October 2020 10:00
End:
24 October 2020 18:00
Affected Services:
All cPanel Servers
Severity:
Some downtime during server reboot + important notice for developers
Closed

Details:

Due to unforeseen circumstances, we have rescheduled the below maintenance for this coming Saturday, 24 October 2020.

We will be upgrading all our cPanel based servers during this window period:

MariaDB Upgrade to 10.3

As MariaDB 10.1 has now reached end of life, we will be upgrading all of our WHM servers to use MariaDB 10.3 - Unfortunately, as with any upgrade affecting all clients, there is a risk of potential issues for websites making use of newer database server, especially websites making use of outdated CMS's. As this is not an optional upgrade and affects all clients with websites, we encourage you to reach out to your website developer to ensure there are no potential for database issues following the upgrade. There are no expected concerns, however, those running old versions of CMS's may run into potential SQL issues. Please let your developers assess if your website is compatible with MariaDB 10.3, and if not, please let them attend to any changes required so that you do not have any issues following the upgrade.

Removal of all PHP 4 and 5 versions

As both PHP 4 and 5 have reached end of life about 2 years ago, we will be removing these packages from our WHM servers. Any websites still running PHP 4 or 5 should be upgraded to use PHP 7 (we will continue to support all PHP 7 packages). Please reach out to your website developer to ensure that if your website makes use of PHP, that it is compatible with PHP 7. Our team will reach out to all clients making use of these earlier versions to ensure they upgrade to PHP 7.2 or 7.3 (we recommend PHP 7.3) before the removal of these versions

PHP 7.4 compatibility

During the rebuilding of our Apache configuration, we will be adding PHP 7.4. We have already begun doing this and have found some issues with modules not available as expected, so encourage clients to use 7.3 for now unless your software requires you to explicitly make use of PHP 7.4

---

Once the above is completed, each WHM server will be rebooted which will lead to some downtime and potential degraded performance for about an hour after the reboot. Although we schedule maintenance for the entire day, each server will be attended to individually and will not be “off” for the entire maintenance window. We do however suggest that you notify your web developer of the above notification so that they can be on standby to test your website and individual functionality. Should you have any questions, please reach out to our team and we will gladly assist where we can.

Updates and Notes:

We have had a couple of clients requesting more time to prepare for the above changes, we have thus moved our maintenance scheduled for the 26th of September to 24 October 2020.

ATS Installation at our Johannesburg Datacentre

Created:
27 July 2020 13:23
Start:
1 August 2020 08:00
End:
1 August 2020 09:00
Affected Services:
All services hosted at our Johannesburg Datacentre
Severity:
Some network interruptions while switching equipment restarts
Closed

Details:

We will be installing an Automatic Transfer Switch at our Johannesburg datacentre to ensure that our networking equipment remains powered on in the event of power feed interruptions, tests and failures that may occur within the datacentre as a whole. During this installation, all networking equipment will be switched off momentarily and moved to be powered by our ATS which may lead to connectivity issues. We do not foresee any extended downtime during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

cPanel Maintenance June 2020

Created:
8 June 2020 14:00
Start:
13 June 2020 09:00
End:
13 June 2020 14:00
Affected Services:
All cPanel Servers
Severity:
Inaccessibility and slower performance during and shortly after restart
Closed

Details:

We need to perform software updates on all of our cPanel server which will result in a restart of each server. During the restart clients will be unable to access the servers and your websites and performance should return back to normal within a hour after restart. Clients making use of SpamExperts will have their mails captured by SpamExperts during the downtime and released once the your server is back online. No extended downtime is expected during this maintenance window.

Updates and Notes:

No Updates or Notes added for this notice.

rcp2.intelli.host reboot notification

Created:
31 May 2020 09:13
Start:
31 May 2020 09:00
End:
31 May 2020 10:00
Affected Services:
rcp2.intelli.host cPanel server
Severity:
Restart of server
Closed

Details:

We need to restart the rcp2.intelli.host server due to software update conflicts and a hung mariadb service. 

Updates and Notes:

No Updates or Notes added for this notice.

cPanel Server Software Updates

Created:
13 February 2020 07:28
Start:
22 February 2020 08:00
End:
22 February 2020 16:00
Affected Services:
All cPanel Servers
Severity:
Some downtime during server reboot
Closed

Details:

We will be performing software updates on all of our cPanel based servers. Software updates will include PHP 7.3 support and also rebuilding Apache to allow for NodeJS hosting when using CloudLinux PHP Versions. We will reboot each cPanel server following the software updates which will result in some downtime during the reboot process. 

Updates and Notes:

No Updates or Notes added for this notice.

Hypervisor Maintenance

Created:
11 October 2019 09:20
Start:
22 February 2020 10:00
End:
22 February 2020 12:00
Affected Services:
cp1.intelli.host
Severity:
Hardware Maintenance that will result in downtime
Closed

Details:

We need to perform hardware maintenance on the cloud hypervisor that hosts our cp1.intelli.host server. The hypervisor will be shutdown which will result in some downtime during our hardware maintenance and subsequental updates. We do not anticipate any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Imunify360 Setup and Reboot

Created:
27 August 2019 11:10
Start:
1 September 2019 09:00
End:
1 September 2019 18:00
Affected Services:
All cPanel Servers
Severity:
Some downtime during server reboot
Closed

Details:

Our team will be installing Imunify360 on all of our hosting servers this coming weekend. Imunify360 is an enterprise grade security suite offering a vast amount of proactive security tools including firewall, intrusion protection, malware scanning and more. Imunify360 will replace all other security software we currently have installed on our hosting servers.

The installation and configuration will require a restart of all of our cPanel servers. During the restart, all services will be down briefly and should be up and running again within a hour after the restart. We dont' anticipate any extended downtime.

Updates and Notes:

No Updates or Notes added for this notice.

Power & UPS Failure Testing

Created:
18 June 2019 17:06
Start:
22 June 2019 10:00
End:
22 June 2019 11:00
Affected Services:
All services hosted at our Johannesburg Datacentre
Severity:
Services will be down briefly while our networking equipment restarts
Closed

Details:

Our Johannesburg Datacentre will be performing Power and UPS testing this coming Saturday evening between 12:00 - 06:00 - During testing, they will disable power breakers at the datacentre to simulate a power failure. 

We will be moving our networking switches power input to the secondary breakers to ensure no downtime during the Datacentre testing which will result in a couple of minutes downtime while the networking equipment restarts.

Updates and Notes:

No Updates or Notes added for this notice.

rcp1.intelli.host migration to new hardware

Created:
10 June 2019 08:53
Start:
16 June 2019 15:00
End:
16 June 2019 21:00
Affected Services:
rcp1.intelli.host
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on rcp1.intelli.host

We have completed the neccesary upgrades to the host that will house our rcp1.intelli.host server and are ready to move rcp1.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (rcp1.intelli.host) is estimated to take around 5 hours. Once the copy is done, rcp1.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start rcp1.intelli.host on the current hardware and reschedule maintenance.

Updates and Notes:

No Updates or Notes added for this notice.

cPanel Server Restart to allow for software updates

Created:
3 June 2019 08:44
Start:
8 June 2019 14:00
End:
8 June 2019 15:00
Affected Services:
cp1.intelli.host & rcp2.intelli.host
Severity:
Services will be down briefly with degraded performances to be resolved within a hour
Closed

Details:

We will be restarting the above 2 servers which requires software updates. We dont anticipate any technical difficulties and services will be back up within minutes but you may experience some degraded performances for about a hour whilst services start up.

Updates and Notes:

No Updates or Notes added for this notice.

rcp1.intelli.host cloud host update

Created:
3 June 2019 08:13
Start:
8 June 2019 08:00
End:
8 June 2019 14:00
Affected Services:
rcp1.intelli.host
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on rcp1.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (rcp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

Updates and Notes:

No Updates or Notes added for this notice.

cp2.intelli.host move to designated host

Created:
3 June 2019 08:10
Start:
7 June 2019 18:00
End:
7 June 2019 22:00
Affected Services:
cp2.intelli.host hosting & emails
Severity:
Services will be down during this maintenance window
Closed

Details:

We have completed the neccesary upgrades to the host that will house our cp2.intelli.host server and are ready to move cp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp2.intelli.host on the current hardware and reschedule maintenance.

Updates and Notes:

No Updates or Notes added for this notice.

cp2.intellihost Cloud Host Update

Created:
27 May 2019 10:16
Start:
1 June 2019 15:00
End:
1 June 2019 21:00
Affected Services:
cp2.intelli.host hosting & emails
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on cp2.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp2.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

Updates and Notes:

No Updates or Notes added for this notice.

cp1.intelli.host migration to new hardware

Created:
7 April 2019 07:41
Start:
7 April 2019 12:00
End:
7 April 2019 16:00
Affected Services:
cp1.intelli.host hosting & Emails
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on cp1.intelli.host

Following our maintenance with Citrix yesterday which was successful, we have completed the neccesary upgrades to the host that will house our cp1.intelli.host server and are ready to move cp1.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 4 hours. Once the copy is done, cp1.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start cp1.intelli.host on the current hardware and reschedule maintenance.

Providing no issues occur, this will be the last scheduled maintenance for cp1.intelli.host and thank all clients for their patience with us during our hardware upgrades and migration process of the last couple of weeks. SpamExperts clients are reminded that all mails sent to your accounts will be captured by SpamExperts and released to your mailbox once the server is back online.

 

Updates and Notes:

No Updates or Notes added for this notice.

cp1.intelli.host Emergency Maintenance

Created:
3 April 2019 09:27
Start:
6 April 2019 17:00
End:
6 April 2019 23:30
Affected Services:
cp1.intelli.host hosting & Emails
Severity:
Services will be down during this maintenance window
Closed

Details:

This only affects accounts hosted on cp1.intelli.host

Following our recent copy of cp1.intelli.host to our failover network, Citrix has advised us to perform additional maintenance on the server to fix an issue with duplicate snapshot sizes created. Since a failed snapshot taking place sometime last year, the snapshot size exported is about double the size of the actual server. This leads to the snapshots taking twice the timeframe it should take which leads to unneccesary disk overhead and extended performance issues. During this maintenance window we need to shutdown the server again and make another copy of the VM to the same failover network. Citrix believes this will resolve the incorrectly linked broken snapshot. We expect a much shorter window period than last Friday and will again start the server once the full copy has taken place. 

We sincerely apologise for the inconvinience, we have taken each possible step to avoid further downtime but unfortunately Citrix listed this as the only option. We will be working with the Citrix team during this window period.

Updates and Notes:

No Updates or Notes added for this notice.

rcp2.intelli.host migration to new hardware

Created:
1 April 2019 07:44
Start:
6 April 2019 17:00
End:
6 April 2019 23:00
Affected Services:
rcp2.intelli.host cPanel server
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on rcp2.intelli.host

We have completed the neccesary upgrades to the host that will house our rcp2.intelli.host server and are ready to move rcp2.intelli.host to it's final home. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server its cloud host. The copy of the entire virtual server (rcp2.intelli.host) is estimated to take around 5 hours. Once the copy is done, rcp2.intelli.host will immediately be booted on the new hardware. In the event of any issues related to the copy of the server, we'll start rcp2.intelli.host on the current hardware and reschedule maintenance.

 

Updates and Notes:

No Updates or Notes added for this notice.

cp1.intelli.host Cloud Host Update

Created:
18 March 2019 10:43
Start:
29 March 2019 18:00
End:
30 March 2019 06:00
Affected Services:
cp1.intelli.host (cPanel) hosting & Emails
Severity:
Services will be down during this maintenance window
Closed

Details:

Please note that the below maintenance only affects accounts setup on cp1.intelli.host

As part of our recent datacentre upgrades, we need to perform server hardware upgrades to each cloud host we have at our datacentre and upgrade Citrix Hypervisor on each host. To avoid any possibility of issues related to these upgrades, we need to move all of the virtual machines we host on each cloud host to our failover network to safely perform upgrades to the servers. Unfortunately, due to the size of our cPanel based servers, we are unable to do a live migration and for your safety, we need to physically shutdown the cPanel server and make a full copy of the server to our failover network and boot it up there again after the full copy has been completed. The copy of the entire virtual server (cp1.intelli.host) is estimated to take around 6 hours. Once the copy is done, we'll immediately boot up the server again in the failover environment and all services will be back online.

Once the upgrades to the cloud host has been completed, we'll perform stress testing on the host for a week and upon successful results, schedule maintenance again to move the cPanel server back to its original cloud host. In all events we'll schedule downtime outside of business hours to ensure you're not affected by the downtime. Although you may not be able to send any emails out during the copy process, all clients making use of SpamExperts will have any mails sent during the window period delivered once the server comes back online.

 

Updates and Notes:

No Updates or Notes added for this notice.

Redstor Backups Service to be migrated to new hardware at our Samrand Datacentre

Created:
25 February 2019 13:33
Start:
1 March 2019 08:00
End:
1 March 2019 17:00
Affected Services:
Redstor Backups
Severity:
Backups may not complete successfully during this window period
Closed

Details:

We're migrating all clients on rsss01.intelli.host Redstor Backups to new servers which will mean some downtime on the account services. We will be working with the Redstor team and although we do not foresee extended downtimes clients may during the course of the day not be able to complete their backups. This will however be resolved during the course of the day so backups should function without an issue by the end of this notice period.

Updates and Notes:

No Updates or Notes added for this notice.

Network Upgrades at our Samrand Datacentre

Created:
3 February 2019 11:58
Start:
16 February 2019 10:00
End:
16 February 2019 22:00
Affected Services:
All services hosted at our Samrand Datacentre
Severity:
Some inaccessibility or degraded performance during maintenance window
Closed

Details:

Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.

We will be performing upgrades to our Samrand datacentre:

  • We will be moving our servers to a new server rack
  • We’re upgrading our network to a 10GB network which will greatly improve performance to all Intellihost services
  • We’re upgrading our Redstor backup servers
  • Installation of new hosts specifically for cPanel and VM based backups

During this move, our team will physically move our infrastructure to it’s new rack, which means that all servers will have some downtime during this move which will result in inaccessibility of services hosted with us. Although we’ve scheduled maintenance for the entire day on Saturday, downtime will be far less per server as we’ll keep all servers running in the old rack and only move 1 physical host server at a time.

Updates and Notes:

Please be aware that the maintenace originally scheduled for the 9th of February has been rescheduled for the 16th of February 2019.

Firewall Upgrades and Maintenance

Created:
8 November 2018 07:53
Start:
10 November 2018 15:00
End:
10 November 2018 16:00
Affected Services:
Resellers VPN
Severity:
Resellers VPN may be inactive during this period
Closed

Details:

We will be performing updates and general maintenance to our firewalls at the Samrand datacentre. Resellers may experience intermitted connectivity issues to our VPN.

Updates and Notes:

No Updates or Notes added for this notice.

ZACR System Down - Incorrect Domain Notifications

Created:
29 October 2018 09:29
Start:
28 October 2018 20:00
End:
29 October 2018 10:00
Affected Services:
Intellihost Domains Manager
Severity:
Incorrect Emails and Statuses applied to domains
Closed

Details:

The ZACR domains system went down at 20:00 last night which led to a large number of false positives during our domain sync status checks. This led to emails being sent that domains were terminated which was not the case. We have switched off the domain sync process whilst we investigate the issue and impliment a fix to ensure that even if the ZACR system is down, that our system will not attempt to further check for updates or terminations during this period.

Updates and Notes:

The ZACR system appears to be operational again and we have also implimented a fix to ensure that domain sync will rather skip and processing when it detects that the ZACR or EPP system is down. We are currently doing some last testing before we disable maintenance mode at 10:00.

We have also set back all domains that was affected to their original statuses.