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Firewall Upgrades and Maintenance

Start:
10 November 2018 15:00:00
End:
10 November 2018 16:00:00
Affected Services:
Resellers VPN
Severity:
Resellers VPN may be inactive during this period
Open

Details:

We will be performing updates and general maintenance to our firewalls at the Samrand datacentre. Resellers may experience intermitted connectivity issues to our VPN.

Updates and Notes:

No Updates or Notes added for this notice.

ZACR System Down - Incorrect Domain Notifications

Start:
28 October 2018 20:00:00
End:
29 October 2018 10:00:00
Affected Services:
Intellihost Domains Manager
Severity:
Incorrect Emails and Statuses applied to domains
Closed

Details:

The ZACR domains system went down at 20:00 last night which led to a large number of false positives during our domain sync status checks. This led to emails being sent that domains were terminated which was not the case. We have switched off the domain sync process whilst we investigate the issue and impliment a fix to ensure that even if the ZACR system is down, that our system will not attempt to further check for updates or terminations during this period.

Updates and Notes:

The ZACR system appears to be operational again and we have also implimented a fix to ensure that domain sync will rather skip and processing when it detects that the ZACR or EPP system is down. We are currently doing some last testing before we disable maintenance mode at 10:00.

We have also set back all domains that was affected to their original statuses.