Planned maintenance & service notices

During this maintenance window, our team will be upgrading some core networking equipment. Although no services will be shutdown, clients may experience intermittent connection issues to our hosting services. Although we are scheduling maintenance for the entire day, clients will only experience short network connection issues whilst services are moved to the new hardware. Our team will work to ensure downtime / loss of connection is at a minimum

No updates yet. We'll post here as things progress.

During the maintenance window, we will be upgrading the CPU cores and RAM of our server. It is important to note that during this maintenance period, there will be downtime and potential service degradation. You may experience intermittent disruptions to our services, including slower response times and temporary unavailability.

As always, our team will work at the best of our abilities to ensure minimal service impact to all clients.

No updates yet. We'll post here as things progress.

We wanted to inform you that we have received a notification from our upstream provider at our datacenter in Samrand regarding some network connectivity issues they are currently facing. Rest assured, their dedicated team is actively investigating the matter to resolve it as quickly as possible.

We understand that a handful of clients, including yourself, have experienced connectivity disruptions this morning, and we sincerely apologize for any inconvenience caused. We assure you that we are closely monitoring the situation to minimize the impact and ensure a smooth experience for everyone involved.

Please be assured that once our upstream provider has successfully isolated and rectified the issue, all network connectivity will be restored to normal. We greatly appreciate your patience and understanding during this time.

Should you have any questions or require further assistance, please do not hesitate to reach out to our support team. We are here to assist you and will provide prompt updates as soon as we have more information.

Thank you for your continued support and cooperation. We truly value your business and apologize for any inconvenience you may have experienced.

No updates yet. We'll post here as things progress.

We need to perform a server restart following the packages we installed this weekend. This is to allow the newer versions of PHP in easyapche to work correctly. Some clients have experienced problems since our updates this weekend and this restart will resolve that. Clients will experience some downtime during the reboot process.

No updates yet. We'll post here as things progress.

We need to perform some important updates on rcp2.intelli.host which will require a reboot. Clients may experience degraded performance during the reboot process. We don't foresee any extended downtime.

No updates yet. We'll post here as things progress.

We will be performing operating system upgrades and rebooting the servers. During the reboot, servers will be inaccessible, and you may experience some degraded performance whilst the operating system boots up. We do not envision any extended downtime and will work toward ensuring we minimize any additional downtime where possible.

No updates yet. We'll post here as things progress.

We are aware of a network issue on some of our VM's at our Samrand Datacentre. Our team is currently attending and will resolve as soon as possible.

No updates yet. We'll post here as things progress.

Our team will be performing upgrades at our Samrand datacentre. During our maintenance window, some of our core network equipment will be upgraded which may result and short connectivity losses whilst maintenance is performed. Maintenance is only performed on networking equipment and no servers and it's services will be affected. As always, our team will work towards limiting any service impact to the best of our ability.

No updates yet. We'll post here as things progress.

Following some intermitted connectivity issues for the entire Samrand datacentre, the datacentre team has advised of the following urgent maintenance taking place this evening:

To resolve an intermittent network connectivity issue, the Core virtual chassis firmware will be upgraded to the latest stable version at our Samrand Data Centre tonight. The upgrade will ensure the continued stability of your service.

When:
Monday, 24 October 2022 from 23:59 - 00:59 SAST

Impact:
The total expected downtime will be no more than 10 minutes.

No updates yet. We'll post here as things progress.

We're aware that users on rcp2.intelli.host is currently getting an invalid SSL certificate when accessing their websites, followed by a default cPanel error page. We have requested assistance from cPanel with this regard as it appears to be related to an overnight update. Once cPanel has responded, the issue should be resolved. 

No updates yet. We'll post here as things progress.